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Access Statement

It is our aim at the Castle Hotel to cater for the direct needs and requirements of all our guests and visitors. The following statement is a summary of our current provisions and facilities. If you have any specific needs or questions then please telephone us to see how we might help.

Pre-Arrival
You can contact us by:

– Telephone: 01380 578018 or fax 01380 722511
– Email: info@castlehoteldevizes.co.uk
– Via post: The Castle Hotel, New Park Street, Devizes, Wiltshire SN10 1DS
– Via website: www.castlehoteldevizes.co.uk
– The nearest stations are Swindon, Chippenham, Pewsey and Westbury.
– The TransWilts Express (Number 49) from Swindon to Trowbridge, buses from Bath, Salisbury and Chippenham all stop in the Market Place, a short walk from our hotel. There is a National Express service to and from London, via Heathrow.
– There are several reliable local taxi services, including ranks in the Market Place, some with disabled access.
– We are able to offer secure bike storage in our back courtyard.
– The hotel is situated on New Park Street, one of the major roads passing through Devizes. There are several car parks in the town centre, each with disabled bays. The Market Place is a short 2 minute walk away.

Arrival & Car Parking Facilities
– We have two car parking areas attached to the hotel. Both distinguishable by their open archways. We ask that guests do not block in other guests, unless they are part of the same party. Unfortunately, there is limited parking and we operate on a first come first serve basis.
– We can assist with luggage. The car park directly adjacent is motion lit at night.

Main Entrance & Reception
– The Main door has a 15cm step and is 104cm wide. The entrance hall and bar area have wooden floors, and the snug area is carpeted.

Public Areas
– The bar, snug area and restaurant are situated on the level ground floor. There is a 104cm wide doorway, with a 14cm step leading to the Restaurant.
We have a wheelchair accessible ramp which we can place by the front door prior to your arrival, please communicate to a member of staff if you wish for this to be available prior to your arrival. Our staff will be more than happy to move the ramp for you to allow easier access to the restaurant once you have arrived.
– The hotel has an approved fire alarm system, all bedroom doors are also self-closing fire doors.

There is free wireless internet available throughout.

Public Areas – WC
– There are both, male and female toilets, on the ground floor. Unfortunately we regret that no wheelchair access is available to either WC.

Dining Room
– Breakfast is served in the restaurant on the ground floor.
– Please let us know if you if you have any special dietary requirements. With advance notice we can cater for special diets. We are always happy to discuss how we might meet your needs and let you know of any special dishes that are available.
– We use local produce whenever possible.
– We have high chairs for infants.
– We play background music.
– We hold food hygiene certificates.
– Newspapers are available from 7.30am in the reception area

Outdoor Facilities
– There is a roof terrace on the first floor, accessible by a staircase. There are several benches on the roof terrace and smoking is permitted.

Bedrooms
-We have 19 Ensuite bedrooms all carpeted, with the bathrooms tiled. All rooms contain a remote control, Freeview TV. Tea and coffee facilities are supplied in all rooms with complimentary biscuits. Double executive rooms also contain a small fridge.
-16 rooms are situated on the first floor, there are 15 stairs leading to the first floor from the reception area, there is a further 5 stairs leading to the double executive rooms, two of the twin rooms, two standard doubles, two singles and the family suite. One Double room is accessible from two small steps, as with the roof terrace area. A separate staircase consisting of 14 steps leads to the second floor which accommodates; one single, one twin and one standard double bedroom.

Bathrooms
– All rooms are Ensuite.
Single rooms have walk in showers in the bathrooms.
All other rooms consist of a bath tub, with showers.
The shower and bath rooms have tiled floor and non slip mats are provided.

Local Attractions
– There are many attractions in the local area and we have information, maps and guides in the ground floor snug area. Local attraction information may be found in the sleeve folder with you guest information pack.

Additional Information:
– We are a non-smoking establishment. There is the roof terrace outside area where smoking is permitted.
– We regret we are unable to accommodate any pets.
– We have a fire alarm system. In case of evacuation please notify us on your arrival if you need assistance because of hearing impairment or limited mobility.

Other Contact Information:
– Local Carers: 01380 729471 (Allied Healthcare) or 01380 739295 (Autonomy Care)
– Local equipment hire companies: 0117 3012 606 (Red Cross) or 01380 727555 (More Care)
– Local public transport numbers: 0871 2002233 (Traveline)
– Local accessible taxi numbers: 01380 723129

 

 

This access statement was written in 2013. It will be reviewed annually.


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We welcome your feedback to help us continuously improve so if you have any comments please phone 01380 578018 or email info@castlehoteldevizes.co.uk


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